Privacy Policy for PrinterAssist

Effective Date: October 2, 2025

PrinterAssist (hereafter referred to as “we,” “our,” or “us”) respects the privacy of our users (hereafter referred to as “you” or “your”) and is committed to protecting the personal information you share with us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data.

By accessing or using our website (www.printerassist.shop) and services, you consent to the practices described in this Privacy Policy. Please review it carefully.

1. Information We Collect

We may collect the following types of personal information when you use our website and services:

1.1 Personal Identifiable Information (PII)

• Contact Information: When you contact us for printer support, make a service request, or subscribe to our newsletter, we collect information such as your name, email address, phone number, and any additional details you may provide.
• Payment Information: For paid services, we may collect billing information, such as your credit card number, billing address, and payment details.
• Service Request Details: We collect information related to the issue you're facing with your printer, including any diagnostic data, which helps us provide you with effective solutions.

1.2 Usage Data

We may automatically collect information about how you interact with our website, such as:

• IP addresses
• Browser type and version
• Pages visited and the time spent on each page
• Referring website URLs
• Device type (e.g., desktop, mobile)

This data helps us improve the functionality and performance of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide technical support, process service requests, and fulfill orders for printer repair, installation, and other services.
• Communication: To respond to inquiries, provide customer support, and inform you about updates, special offers, and service changes.
• Improve Services: To analyze usage patterns and improve the overall functionality and user experience of our website.
• Marketing: To send you promotional material, such as newsletters or offers, based on your preferences (with your consent, where required).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing services, such as payment processors, email service providers, and hosting services. These providers are obligated to protect your information and may only use it for specific purposes related to our services.
• Legal Compliance: We may disclose your information if required by law, to comply with a subpoena, or to protect our legal rights.
• Business Transfers: If PrinterAssist undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance if this occurs.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us track your preferences, enhance navigation, and analyze website performance.

You have the option to control cookie settings through your browser. However, please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and access controls.

However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely dispose of it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You have the right to access and update your personal data that we have on file.
• Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain data.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at support@printerassist.shop.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

PrinterAssist
Email: support@printerassist.shop
Phone: +1 (877) 419-6255